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Compliance Complaint Specialist

Team: Compliance
Department: Risk
Location: Syracuse, New York
Commitment: Full-time
Summary
Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture, centered around transforming talented employees into effective business leaders?
 
Then Bankers Healthcare Group is the place for you. We offer innovative financial solutions to licensed and highly-skilled professionals, representing the best of both traditional lending and fintech, and are looking for passionate, impact players to help take our company to the next level.
 
At BHG, you’ll become immersed in the finance industry—with a variety of loan solutions, credit cards, patient financing, bank programs, and collections services, which have helped BHG become one of the leading providers of finance solutions.
 
With over 20 years in business, we have the stability of an established company with the speed and agility of a startup, where ingenuity and risk-taking are encouraged, and every employee has the opportunity to learn, grow and thrive. 

Who You Are:
 
You are responsible for managing investigations within the scope of the Complaint Management Program, which includes all customer or consumer complaints, regardless of the source. This position tracks customer and consumer complaints, enabling analytics and insights that drive continual improvement throughout the organization. 
What You'll Do
  • Act as the primary resource to receive, appropriately investigate, track and ensure resolution for all complaints
  • Handles the investigative findings, the root cause analysis, the tracking and coordination of any corrective action/remediation which results
  • Coordinates and/or responds after completing the investigation ensuring each complaint is handled within regulatory timeframe including updating the CFPB and BBB portals and any other channel complaints are received
  • Maintains a full record of the company's written response and any further
  • Retains, organizes and analyzes complaint data to identify and address root causes as well as any trends, areas of risk, and program weaknesses, including potential compliance risks
  • Tracks and ensures all issues identified through complaints are resolved and remediated
  • Provides reporting to Senior Management as required. 
What You'll Need
  • Bachelor's Degree in business related field. Equivalent experience may substitute for education qualifications
  • Proven analytical skills, including investigative problem-solving skills and ability to make sound decisions and risks and recommended action
  • Highly organized with exceptional attention to detail and able to execute responsibilities with minimal supervision
  • Excellent grammar, written and verbal communication skills
  • Ability to create professional written work product including correspondence
  • Proven track record at delivering timely and accurate information in a fast-paced environment
  • Excellent critical thinking, problem solving, mathematical skills and sound judgement
  • Financial Services or banking experience is a plus 
Life at BHG
At BHG, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG include:

  • 100% coverage of monthly health insurance premiums
  • Competitive PTO and vacation policies
  • Company 401(k) plan with employer contributions after one year
  • On-site gym access and memberships, with personal trainers, and certified nutritionists on staff
  • Company-sponsored training and certification opportunities
  • Monthly award ceremonies where top achievers are celebrated and receive additional bonuses
  • Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
Apply Now
Bankers Healthcare Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Bankers Healthcare Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.