Director of Infrastructure

Team: Infrastructure

Department: Technology & IS

Location: Davie, Florida

Commitment: Full-time

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Summary

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you.

In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly  on serving those in the medical industry. With healthcare in our heritage, we soon expanded  to serve high-earning professionals in many  other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.

Today, BHG Financial has firmly established  its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.

Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.

From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.

As the Director of Infrastructure, you will oversee the design, deployment, and optimization of the company’s cloud infrastructure, networks, endpoints (laptops and devices), and service desk operations. Your role will require you to maintain an ongoing commitment to scalability, security, and performance. You will be responsible for building, managing, and leading a talented team of IT professionals across these key infrastructure areas.

What You'll Do

Cloud Infrastructure Management: Lead the design, implementation, and continuous improvement of the company's cloud infrastructure (AWS, Azure, Google Cloud, etc.), ensuring high availability, scalability, and security of all systems.
Network Management: Oversee the management of the company's networking infrastructure, ensuring seamless connectivity, performance, and security across all physical and cloud environments.
Endpoint Management: Drive endpoint management strategy, including device procurement, configuration, security, and lifecycle management, ensuring that employee laptops and devices are secure, updated, and optimized.
Service Desk Leadership: Manage the service desk operations, providing a high level of support and continuous improvement to enhance end-user satisfaction. Develop and maintain ITIL-based processes to improve service delivery and incident response.
Strategic Technology Roadmap: Build out and maintain a strategic technology roadmap that aligns infrastructure capabilities with organizational goals, supports future growth, and integrates evolving technologies to drive innovation and efficiency.
Security and Compliance: Work closely with the security team to implement policies and technologies that secure data and protect infrastructure from potential cyber threats. Ensure compliance with relevant regulatory and industry standards.
Strategic Leadership: Develop and implement long-term infrastructure strategies that align with the business’ growth objectives. Maintain a continuous improvement mindset, analyzing performance metrics and driving operational efficiencies.
Vendor and Stakeholder Management: Manage relationships with vendors, service providers, and stakeholders, ensuring the right mix of resources, capabilities, and costs are optimized.
Team Development and Leadership: Build and lead cross-functional teams in infrastructure engineering, cloud services, network administration, endpoint management, and service desk operations. Foster a culture of collaboration, innovation, and accountability.
IT Standards and Continuous Improvement: In alignment with the architecture functions, develop and implement standards, procedures, and operational IT processes. Systematically monitor for problem and opportunity areas, and proactively assess and recommend improvements to enhance performance, reliability, and scalability.
Business Knowledge: Leverage technical expertise and business acumen to align technology strategies with organizational goals, optimize resources, and drive productivity.

What You'll Need

A Bachelor’s degree in Computer Science, Information Technology, or a related field experience (Master’s degree is a plus).
Minimum 10+ years of IT experience with increasing leadership responsibility, including managing infrastructure, business applications, and support operations
Proven experience managing large-scale cloud, network, and endpoint infrastructures for mid-to-large enterprises.
Solid experience with cloud platforms (AWS, Azure, GCP) and cloud-based architectures.
In-depth knowledge of network architecture, firewalls, VPNs, and SD-WAN.
Expertise in endpoint management tools (e.g., Microsoft Endpoint Manager, Intune, or Jamf).
Experience in IT service management (ITIL frameworks,etc.).
Strong leadership abilities with proven experience leading cross-functional teams in a matrixed environment.
Excellent problem-solving, strategic thinking, and decision-making capabilities.
Advanced knowledge of IT security best practices and compliance regulations (e.g., GDPR, SOC 2, HIPAA).
Exceptional communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
Strong project management skills, with the ability to prioritize multiple initiatives and manage timelines effectively.
Ability to adapt to new technologies and rapidly changing environments.

Life at BHG

At BHG, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.

Why You Should Join BHG

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG include:

Medical coverage for employees and their eligible family members
Competitive PTO and vacation policies
Company 401(k) plan with employer contributions after one year
On-site gym access and memberships
Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
Ongoing volunteer opportunities to give back to the community through our BHG Cares program

If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!

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Bankers Healthcare Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Bankers Healthcare Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.