Senior Operational Expense Manager

Team: Shared Services

Department: Shared Services Organization

Location: Remote

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Summary

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you.

In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly  on serving those in the medical industry. With healthcare in our heritage, we soon expanded  to serve high-earning professionals in many  other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.

Today, BHG Financial has firmly established  its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.

Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.

From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.

Who You Are

You are a seasoned finance professional with deep expertise in budgeting, forecasting, and financial analysis, particularly focused on Marketing, Sales, and Data Management. You excel at breaking down complex financial information into clear, actionable insights that drive strategic decisions. Highly organized and detail-oriented, you thrive in fast-paced environments where collaboration and partnership with executives, department leaders, and cross-functional teams are key. Your strong business acumen, advanced analytical skills, and ability to manage multiple priorities enable you to align financial goals with broader business strategies. You’re passionate about process improvement, confident in mentoring others, and committed to delivering data-driven recommendations that optimize operational efficiency and support sustainable growth.

*Please note this role holds a 'Manager' title due to its functional ownership of critical financial processes, not because it involves direct team management.*

What You'll Do

With extreme focus on Marketing, Sales, and Data Management, adhering to Finance guidelines and working tightly with our Finance partners, participating in the annual budgeting process, short-term and long-term forecasting processes for OPEX and CAPEX spend, and alignment of financial goals to the overall business strategy
Lead monthly financial reviews (including variance analysis) with cost center leaders and project teams, provide our Finance partners with the latest information for upload into the Adaptive Planning System
Using regularly updated projections for Originations and Revenues, forecast Marketing and Sales expenses to ensure alignment for future periods
Partner with Sourcing Vendor Management, Finance, Business Analytic functions, and others to ensure alignment of financial data and forecast
Responsible for gathering monthly labor allocation across all strategic projects and teams and ensuring that any and all capital-related labor is routed to the respective strategic capital project via our Finance and Payroll partners
Build robust partnerships and trust with key stakeholders, which includes executives and department leaders, and provide financial analysis, support, and suggestions for future business decisions
Alongside project core teams, work together to build out comprehensive technology project estimates including all anticipated project expenditures
Streamline foundational financial processes to aid in the maturation of the organization’s financial decision-making process through the analysis of financial results, forecasts, variances, and trends
Document and maintain consistent financial-related Standard Operating Procedures in conjunction with working closely with our Finance partners
Collaborate closely with all BHG departments to understand their priorities and business drivers in order to most accurately depict their expense-related forecasts
Analyze complex financial information, identify trends/opportunities, and provide recommendations to leadership/management for decision-making
Ability and desire to serve as a mentor to other Expense Analysts
Ad hoc projects as requested

What You'll Need

Bachelor's Degree is required, Finance, Accounting, Business, or related preferred
Strong knowledge of US Generally Accepted Accounting Principles is beneficial
Financial Services, FinTech or Banking Industry experience
Experience working with Marketing, Sales and Revenue forecasts, budgets and strategy.
Advanced user of Microsoft Excel (complex formulas, pivot tables, VLOOKUP, charts, etc.)
Skilled in the use of common business tools such as Microsoft PowerPoint and SharePoint
Experience using ERP Financial Systems, especially Workday Adaptive Planning, is a plus
Familiarity with Power BI or other data analytics software would be helpful, but not required
Willing and able to travel up to 25%

Skills & Competencies

7+ years of accounting or financial experience, with experience in technology project-based financials and project capitalization rules in Financial Service, FinTech or Banking
Proficient in active listening and affinity to articulate ideas clearly and persuasively, thus building and fostering strong and meaningful stakeholder relationships
Partners with senior leadership to develop and implement operational expense (OpEx) strategies that optimize cost efficiency and drive business growth.
Provides data-driven insights and recommendations to executives on OpEx management, cost control, and resource allocation.
Collaborates with senior leaders to forecast, analyze, and monitor OpEx trends, ensuring alignment with financial goals.
Advises leadership on cost-saving initiatives, process improvements, and operational efficiencies to enhance profitability.
Works closely with executives to establish OpEx governance frameworks, ensuring compliance with budgetary and financial objectives
Self-motivated and strong work ethic, with an ability to work independently on multiple projects simultaneously
Exceptional written and verbal communication skills are essential
Proficient in active listening and able to articulate ideas clearly and persuasively
A mature thinker with strong communication and presentation skills; experience interacting with colleagues in presenting ideas and opportunities supported by fact-based data and decisions
Ability to work within a structured approach, with an ability to maintain organized systems and processes for efficiency
Able to think innovatively when it comes to continuous process improvement for efficiencies

Life at BHG

At BHG, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.

Why You Should Join BHG

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG include:

Medical coverage for employees and their eligible family members
Competitive PTO and vacation policies
Company 401(k) plan with employer contributions after one year
On-site gym access and memberships
Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
Ongoing volunteer opportunities to give back to the community through our BHG Cares program

If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!

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Bankers Healthcare Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Bankers Healthcare Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.