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Application Support Analyst Intern - Spring 2022

Team: Distribution Engineering
Department: Information Technology
Location: Remote
Commitment: Intern
Summary
Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture, centered around transforming talented employees into effective business leaders?
 
Then Bankers Healthcare Group is the place for you. We offer innovative financial solutions to licensed and highly-skilled professionals, representing the best of both traditional lending and fintech, and are looking for passionate, impact players to help take our company to the next level.
 
At BHG, you’ll become immersed in the finance industry—with a variety of loan solutions, credit cards, patient financing, bank programs, and collections services, which have helped BHG become one of the leading providers of finance solutions.
 
With over 20 years in business, we have the stability of an established company with the speed and agility of a startup, where ingenuity and risk-taking are encouraged, and every employee has the opportunity to learn, grow and thrive. 

Who You Are 
You are a motivated Application Support intern who is passionate about supporting key applications in a fast-paced environment. You excel at handling a rapid flow of requests and have experience providing first-level support for software products and tools. You are a hardworking and positive individual that thrives in an environment where you can make a difference from day 1. This team acts as the front-line of contact for support of central technology services and is responsible for interfacing with clients, resolving software incidents, and acting on service requests while achieving high customer satisfaction. 

We are looking for an Application Support Analyst Intern to join our Spring Internship Program, where you will work both independently and as part of a team, with oversight from your Hiring Manager and the University Relations department. Summer Internships take place from January - April and require a commitment of 40 hours per week. With comprehensive training and supervision, you will gain valuable experience applying knowledge acquired in the classroom to real-world problems.
What You'll Do
  • Provide tier 1 support for internal customer requests or incidents 
  • Opens troubleshoots and routes tickets 
  • Ensure IT service levels agreements are maintained 
  • Track and prioritize requests through JIRA 
  • Responds to system alerts and problems 
  • Identifies, analyzes, and resolves issues including escalations when appropriate 
  • Documents problem resolution utilizing standard procedures/tools 
  • Completes assigned work in a timely and high-quality manner 
  • Reports on the progress of own deliverables during 1x1 and Performance Check-in 
  • Adhere to established agile methodology, SDLC, support and service management policies and procedures 
  • Develop and maintain knowledge base documentation. 
What You'll Need
  • Currently pursuing a Bachelor's degree in Information Technology, Computer Science, or equivalent work experience. 
  • Available 40 hours a week
  • Graduation date of December 2021 or May 2022
  • Excellent interpersonal, verbal, and written communication skills. 
  • Ability to work independently, with minimal supervision. 
  • Working knowledge of database design and novice in SQL.  
  • Knowledgeable of software development tech stack utilizing modern development tools and technologies – Microsoft .NET (C#), Azure Cloud, PHP, Full-Stack architecture, development, and execution 
  • Knowledgeable of various SDLC methodologies such as Waterfall, Agile (Scrum and Kanban) 
  • Demonstrate ability to learn new technologies quickly 
  • Knowledgeable of financial terminology  
  • Familiarity with IT tools (i.e. IT ServiceDesk, JIRA Software, JIRA Confluence, etc.) 
  • Familiarity with collaboration tools (i.e. Teams, Skype, etc.) 
  • Willingness to work flexible hours with occasional evening and weekend hours 
Life at BHG
At BHG, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG include:

  • 100% coverage of monthly health insurance premiums
  • Competitive PTO and vacation policies
  • Company 401(k) plan with employer contributions after one year
  • On-site gym access and memberships, with personal trainers, and certified nutritionists on staff
  • Company-sponsored training and certification opportunities
  • Monthly award ceremonies where top achievers are celebrated and receive additional bonuses
  • Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
Apply Now
Bankers Healthcare Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Bankers Healthcare Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.