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Application Support Analyst Intern - Summer 2024

Team: Early Talent Program
Department: People Development
Location: Remote
Commitment: Intern
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Summary
Are you ready to kickstart your career, create a lasting impact, and learn skills that will make you a future leader? Here at BHG Financial, you will have the opportunity to gain cross-functional skills and visibility in all areas of the business from our virtual training sessions, hands-on experience, mentorship program, and access to diverse subject matter experts. Join a growing internship program that transforms talented interns into influential business leaders.
 
BHG Financial offers innovative financial solutions to licensed, highly-skilled professionals representing the best of both traditional lending and fintech and are looking for passionate, impact players to help take our company to the next level.

Who You Are
You are a highly motivated Application Support intern who is deeply passionate about providing exceptional support for critical applications in a fast-paced environment. Your expertise lies in efficiently managing a continuous influx of requests, and you come equipped with a background in delivering top-notch first-level support for various software products and tools. Your dedication and positive attitude make you a valuable asset, and you shine in settings where your contributions can have an immediate impact.

This team serves as the primary point of contact for central technology service support, with a focus on promptly assisting clients, resolving software incidents, and fulfilling service requests to ensure high customer satisfaction.
What You'll Do
  • Provide tier 1 support for internal customer requests or incidents
  • Opens troubleshoots and routes tickets
  • Ensure IT service level agreements are maintained
  • Track and prioritize requests through JIRA
  • Responds to system alerts and problems
  • Identifies, analyzes, and resolves issues, including escalations when appropriate
  • Completes assigned work in a timely and high-quality manner
  • Reports on the progress of own deliverables during 1x1 and Performance Check-in
  • Adhere to established agile methodology, SDLC, support, and service management policies and procedures
  • Develop and maintain knowledge base documentation
  • Gain cross-functional skills and visibility in all areas of the business from our virtual training sessions, hands-on experience, mentorship program, and access to diverse subject matter experts
What You'll Need
  • Students pursuing a Bachelor’s Degree in Information Technology, Computer Science, or a related field, graduating in the Fall of 2024 or Spring of 2025
  • Availability between May 2024 – August 2024
  • Full-time availability, 40 hours a week (Monday – Friday, 9-6 pm EST – NO Weekends)
  • Possess a basic understanding of database design and novice in SQL
  • Familiar with a range of software development technologies, including Microsoft .NET (C#), Azure Cloud, PHP, and full-stack architecture, with a strong eagerness to expand your skills.
  • Have a foundational knowledge of different software development life cycle (SDLC) methodologies like Waterfall, Agile (Scrum, and Kanban)
  • Demonstrate ability to learn new technologies quickly
  • Familiarity with financial terminology
  • Comfortable with essential IT tools like IT ServiceDesk, JIRA Software, JIRA Confluence, etc.
  • Familiarity with collaboration tools (i.e., Teams, Zoom, etc.)
  • Familiarity with Salesforce.com is a plus
  • The pay range for this position is $19 - 22 per hour; however, the base pay offered may vary depending on job-related knowledge, skills, and experience.
Life at BHG
At BHG, you'll have the opportunity to build a career that has an impact and develop new skill sets that will set you up for success in this constantly changing world. Our interns work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player, and loyalty have been the driving force behind our interactions with each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all interns should have the opportunity to lead and that good ideas can come from anyone at any level. From the top-down, our leaders are actively involved in strategic oversight and running the business, as well as in the wellbeing and growth of our interns. We consider people our #1 asset and help interns realize their full potential, set and exceed their goals, and explore new personal and professional development opportunities.
Why You Should Join BHG

Our internship program is at the center of BHG's growth and innovation. Our program supports the interest of our interns by creating opportunities for them to engage with other interns, leaders across the organization, and the community through lunch & learn virtual team-building events and giveback projects. We strive to prepare students for success while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG include:

  • You'll be granted time off for all designated BHG Paid Holidays and Wellness Fridays
  • Interns are given 4 wellness hours a month to support their physical, emotional, and social wellbeing
  • If you join BHG Financial full-time after your internships, we offer a competitive compensation package, 100% coverage of your monthly health insurance premiums, PTO, Wellness Fridays, and Company 401(k) plan with employer contributions after one year as a reward for the value you bring to BHG everyday

If you're ready to kickstart your career, exercise your passions, be surrounded by co-workers committed to your development, and have an all-ores-in mindset, apply to our internship program today!

If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
Apply Now
Bankers Healthcare Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Bankers Healthcare Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.