careers@BHG
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Bilingual Customer Service Representative (12-9pm EST Shift)

Team: NALU Support
Department: Line of Business
Location: Remote
Commitment: Full-time
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Summary
Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you.

We offer innovative financial solutions to licensed and highly-skilled professionals, representing the best of both traditional lending and fintech, and are looking for passionate, impact players to help take our company to the next level.
 
At BHG, you’ll become immersed in the finance industry—with various loan solutions, credit cards, point of sale financing, bank programs, and collections services, which have helped BHG become one of the leading financial solutions providers.
 
With over 20 years in business, we have the stability of an established company with the speed and agility of a startup, where ingenuity and risk-taking are encouraged, and every employee has the opportunity to learn, grow and thrive. 

Who You Are
You are a motivated Customer Service professional who is passionate about providing support and helping others. You excel at listening and problem resolution and have experience handling high volumes of inbound calls and emails. You are a passionate and enthusiastic team player and thrive in a fast-paced environment where you can make customers feel heard and helped with every interaction.

What You'll Do
  • Answer inbound calls from borrowers and providers
  • Place outbound calls to borrowers for welcome/registration calls, payment reminders, late payment notifications, and address updates on returned mail
  • Respond to voicemails, e-mails and service tickets submitted by borrowers and providers
  • Update CRM with all call notes and actions
  • Handle borrower payment arrangements, current and delinquent
  • Review reports to verify all electronic notifications to borrowers are sent timely from the system
  • Upload notification reports to mail house system for timely letter delivery
  • Update account information in loan system for borrowers and providers
What You'll Need
  • Minimum 2 years of customer service experience in a financial services environment; experience in loan customer service a plus
  • Bilingual- Spanish speaking
  • Ability to work 12-9pm Eastern Standard Time
  • Strong interpersonal and communication skills; courteous with a positive attitude
  • Strong working knowledge of MS Word / MS Outlook / MS PowerPoint/ MS Excel; experience working in Salesforce or Cloud Lending a plus
  • Thrive in a fast-paced environment built around same-day transactions.
Life at BHG
At BHG, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG include:

  • 100% coverage of monthly health insurance premiums
  • Competitive PTO and vacation policies
  • Company 401(k) plan with employer contributions after one year
  • On-site gym access and memberships, with personal trainers, and certified nutritionists on staff
  • Company-sponsored training and certification opportunities
  • Monthly award ceremonies where top achievers are celebrated and receive additional bonuses
  • Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
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Bankers Healthcare Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Bankers Healthcare Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.