Credit Card - Operations Analyst

Team: Card Operations

Department: Line of Business

Location: Remote

Commitment: Full-time

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Summary

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture, centered around transforming talented employees into effective business leaders?

Then BHG Financial is the place for you. We offer innovative financial solutions to licensed and highly-skilled professionals, representing the best of both traditional lending and fintech, and are looking for passionate, impact players to help take our company to the next level.

At BHG, you’ll become immersed in the finance industry—with a variety of loan solutions, credit cards, patient financing, bank programs, and collections services, which have helped BHG become one of the leading providers of finance solutions.

With over 20 years in business, we have the stability of an established company with the speed and agility of a startup, where ingenuity and risk-taking are encouraged, and every employee has the opportunity to learn, grow and thrive.

Who You Are

You are a motivated operations professional who is passionate about quality, customer experience and flawless execution. You excel at communication in a cross functional workspace, and have experience managing projects, executing quality assurance reviews, identifying and overcoming obstacles, and working with 3rd party vendors. You are a self motivated problem solver, and thrive in a fast-paced environment where you can help a business meet it’s growth objectives.

What You'll Do

Experienced professional role providing specialized guidance/ assistance to function supported
Executes quality improvement reviews of core business activities in accordance with the quality plan.
Uses sound analytical skills and possesses product, business and technical expertise to execute assigned quality review.
Independently executes assigned quality review and demonstrates ability to identify trends and has sound project management skills.
Works with team and shares challenges and learnings from quality review, and also provides inputs for automation and simplification.
Provides subject matter expertise and/or input to projects/initiatives as a representative for area of specialization, and where necessary participate in identifying, designing and testing solutions and supporting implementation activities
Develops and delivers presentations/communications to management or broader audience
Adheres to internal policies/procedures and applicable regulatory guidelines, contribute to the review of internal processes and activities and assist in identifying potential opportunities to improve operational efficiencies
Identifies variances and contribute to the analysis, due diligence and implementation of initiatives and/or business operations within defined area of responsibility
Supports development and/or/implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness

What You'll Need

3-5 years of proven experience in a professional environment
Experience with credit card products is preferred
2+ years of quality assurance experience
Excellent communication skills
Project support/management experience desired
Experience working in a cross functional environment a plus
Proficient in MS Office tools

Life at BHG

At BHG, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.

Why You Should Join BHG

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG include:

100% coverage of monthly health insurance premiums
Competitive PTO and vacation policies
Company 401(k) plan with employer contributions after one year
On-site gym access and memberships, with personal trainers, and certified nutritionists on staff
Company-sponsored training and certification opportunities
Monthly award ceremonies where top achievers are celebrated and receive additional bonuses
Ongoing volunteer opportunities to give back to the community through our BHG Cares program

If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!

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Bankers Healthcare Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Bankers Healthcare Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.