Desktop Support Specialist-Hybrid/Onsite role

Team: Infrastructure

Department: Technology

Location: Davie, Florida

Commitment: Full-time

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Summary

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture, centered around transforming talented employees into effective business leaders?

Then BHG Financial is the place for you. We offer innovative financial solutions to licensed and highly-skilled professionals, representing the best of both traditional lending and fintech, and are looking for passionate, impact players to help take our company to the next level.

At BHG, you’ll become immersed in the finance industry—with a variety of loan solutions, credit cards, patient financing, bank programs, and collections services, which have helped BHG become one of the leading providers of finance solutions.

With over 20 years in business, we have the stability of an established company with the speed and agility of a startup, where ingenuity and risk-taking are encouraged, and every employee has the opportunity to learn, grow and thrive.

Who You Are

You are a motivated specialist who enjoys working in a high-energy environment while assisting BHG employees with any technical issues. You provide support and customer service on company-supported computer applications and services. You are a multi-tasker who has experience with ticketing systems and other modern software.

What You’ll Do

Provide desktop support for end-user issues, including but not limited to setting up new users, installing/troubleshooting software applications, configuring printers, and hardware failures.
Installing and configuring new PC hardware and software.
Utilize a ticketing system to prioritize and work through end-user issues; also, actively use and contribute to a departmental knowledge base to streamline ticket resolution.
Create, maintain, and deploy computer images to streamline OS installation.
Provide administration for computer, email, and user accounts to include account creation, password resets and unlocks
Document standards, best practices, and policies and contribute to IT FAQs and Knowledge Base.
Responsible for maintaining inventory system for all IT-related equipment
Assist with regular patch management ensuring all client workstations are up-to-date and receiving the necessary patches in a timely manner.
Image and setup new laptops and involvement in the onboarding process
Determines and implements solutions to specific laptop issues
Coordinates and installs workstation hardware and software (firmware, patches, upgrades, and enhancements)
Confers with end-users on workstation hardware and software issues involving installation, training, and problem resolution
Participate in crucial technological department projects and perform problem diagnosis of network and desktop environment
Participates in the analysis and explanation of network problems associated with specific workstation problems
Documents and maintains technical support and physical asset records
Provide after-hours on-call support as scheduled
Develops and submits process improvement ideas and communicates to appropriate team
Educates end-users on the use of technology
Other duties as assigned by supervisor.

What You’ll Need

Bachelor's Degree preferred or another related field, or work experience accepted in lieu of a degree.
ITIL Foundations Certification preferred
CompTIA A+, Network+, or Security+ certifications preferred
Understanding of TCP/IP, DHCP, and DNS.
Experience with Active Directory; creating user accounts, resetting passwords, group memberships, etc.
Experience supporting Office 365 products.
Experience using a help desk ticketing system for tracking support tickets.
Experience with patch management tools.
Experience with Windows imaging tools.
Proficient in macOS and Windows.
Experience with single sign-on solutions, mobile device management (MDM)
Excellent troubleshooting, problem-solving, and time management skills.
Able and willing to learn new processes.
Ability to work well within a team.
Excellent interpersonal, written, and oral communication, documentation, and collaborative skills.
Banking or other financial industry related experience
Employee must have transportation available to commute between offices in their given state. Employee will be able to transport hardware to and from said offices in this mode of transportation. Transportation must provide a safe and dry means of transporting equipment (back seat, trunk, covered truck bed, etc).
Employee will be able to perform all duties as listed above in the job description and any other duties as required.

Life at BHG

At BHG, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.

Why You Should Join BHG

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG include:

100% coverage of monthly health insurance premiums
Competitive PTO and vacation policies
Company 401(k) plan with employer contributions after one year
On-site gym access and memberships, with personal trainers, and certified nutritionists on staff
Company-sponsored training and certification opportunities
Monthly award ceremonies where top achievers are celebrated and receive additional bonuses
Ongoing volunteer opportunities to give back to the community through our BHG Cares program

If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!

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Bankers Healthcare Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Bankers Healthcare Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.