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Director, Vendor Management

Team: Shared Services
Department: Operations
Location: Remote
Commitment: Full-time
Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture, centered around transforming talented employees into effective business leaders?
Then BHG Financial is the place for you. We offer innovative financial solutions to licensed and highly-skilled professionals, representing the best of both traditional lending and fintech, and are looking for passionate, impact players to help take our company to the next level.
At BHG, you’ll become immersed in the finance industry—with a variety of loan solutions, credit cards, patient financing, bank programs, and collections services, which have helped BHG become one of the leading providers of finance solutions.
With over 20 years in business, we have the stability of an established company with the speed and agility of a startup, where ingenuity and risk-taking are encouraged, and every employee has the opportunity to learn, grow and thrive. 

You are a motivated professional who is passionate about Vendor Management. You excel at Vendor Relations, Vendor Performance, Risk Management, and have experience creating a successful Vendor Management Office. You are a self-starter that has the ability to interact with leaders across the company and thrive in a fast-paced environment where you can help roll out and mature a Vendor Management Function. 
What You'll Do
  • Implement a Centralized Vendor Management framework company wide 
  • Facilitates and maintains relationships between strategic vendors and internal resources, including stakeholders and executive leadership 
  • Develops Vendor Management framework in alignment with the business  
  • Implement and report against an annual vendor strategy and roadmap to manage OPEX/CAPEX 
  • Ensures that requirements are well-communicated and well-understood, and clearly defines expectations from the business 
  • Manages escalation and arbitration of relationship and operational issues if other avenues fail 
  • Manages and measures performance of the overall relationship between internal customers and strategic vendors 
  • Collaborates with key stakeholders in the business to establish, prioritize and track strategic requirements to be communicated to vendors 
  • Helps establish common goals between key stakeholders and strategic vendors 
  • Ensures effective communication between the organization and each strategic vendor 
  • Implements and maintains relationships between vendors and internal resources, including IT stakeholders 
  • Implements and maintains a Vendor framework in alignment with business stakeholders (Sourcing, Contract Management, Negotiations, Performance Management) 
  • Facilitate contract renewals, extensions, change orders as needed by business stakeholders 
  • Work alongside colleagues to assist with developing statements of work (SOWs) and understand any current requests for information (RFIs), requests for quotations (RFQs) and requests for proposal (RFPs) that are in the pipeline. 
  • Establish contract management objectives, procedures, templates and workflow processes for vendor contracts and deliverable schedules. Maintain a contract management database that contains all executed contracts, as well as contracts that are under development but are not yet active. Moreover, track obligations, deliverables and contract change notes. Manage and control access to documents as appropriate. 
  • Implement reporting and tracking of category spend, savings, etc.  
  • Work with legal, security & risk representatives to develop and insert appropriate legal protections in contracts, as warranted. 
  • Work with all teams (security, compliance and tax, HR, accounts payable [AP], and so on) to ensure that vendors are performing in accordance with existing requirements and regulatory obligations. 
  • Follow a knowledge base of negotiating strategies, best practices, and negotiation personnel and teams. Make improvements to processes, procedures, workflow and organizational structures for contract management. 
  • Administer commercial and financial arrangements with vendors to include billing, invoicing, performance incentives and remedies, and internal chargebacks, where appropriate. 
  • Work with vendors and key stakeholders to establish clear contract change control processes. 
What You'll Need
  • Minimum seven years experience with negotiating and managing contract life cycles, with an emphasis on technology or IT service agreements 
  • Experience implementing a Company wide Vendor Management Framework  
  • Experience in managing contracts in one or more IT categories, including Consulting, Hardware, software, service and communication 
  • Strong interpersonal and communication skills 
  • Experience working with all key departments (security, compliance, finance, tax, AP, legal and procurement), and knowledge of procurement and vendor management practices 
  • Strong project and process management skills, with the ability to handle multiple vendors and multiple contracts, as well as a wide range of tasks 
  • Ability to understand contract risks and to work with other parts of the organization in crafting tactics and strategies for risk mitigation 
  • A bachelor's degree is typically required, preferably in an analytical field (such as general business, economics, psychology, computer science, mathematics, statistics or finance). 
  • Strong ability to communicate with IT users, legal and procurement staff, and business leaders to craft contracts that align complex needs with contractual requirements to achieve business outcomes 
  • Customer-focused approach to delivering contract management services to internal customers 
  • Strong relationship and interpersonal skills to be applied in working with vendors across the entire contract life cycle 
Life at BHG
At BHG, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG include:

  • 100% coverage of monthly health insurance premiums
  • Competitive PTO and vacation policies
  • Company 401(k) plan with employer contributions after one year
  • On-site gym access and memberships, with personal trainers, and certified nutritionists on staff
  • Company-sponsored training and certification opportunities
  • Monthly award ceremonies where top achievers are celebrated and receive additional bonuses
  • Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
Apply Now
Bankers Healthcare Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Bankers Healthcare Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.