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Director, Operations & Card Services

Team: Credit Card Services
Department: Business Development
Location: Miramar, Florida
Commitment: Full-time
Summary
Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture, centered around transforming talented employees into effective business leaders?
 
Then Bankers Healthcare Group is the place for you. We offer innovative financial solutions to licensed and highly-skilled professionals, representing the best of both traditional lending and fintech, and are looking for passionate, impact players to help take our company to the next level.
 
At BHG, you’ll become immersed in the finance industry—with a variety of loan solutions, credit cards, patient financing, bank programs, and collections services, which have helped BHG become one of the leading providers of finance solutions.
 
With over 19 years in business, we have the stability of an established company with the speed and agility of a startup, where ingenuity and risk-taking are encouraged, and every employee has the opportunity to learn, grow and thrive. 

Who You Are
You are a motivated professional who is passionate about operational efficiency and project coordination. You excel at driving strategic decision-making, and have experience ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations. You are a critical thinker, and thrive in a fast-paced environment where you can be an integral part of the stability and growth of BHG’s credit card business line.
What You'll Do
  • Long-term planning to create initiatives that further BHG’s credit card program goals
  • Serve as a key thought partner, advisor, and sounding board to key stakeholders and the BHG leadership team
  • Coordinate across support departments within BHG to continue to bring projects to fruition
  • Communicating with external partners to align and execute on the project roadmap which will support the growth and evolution of the credit card business
  • Identify gaps in operational efficiency and helping to build and grow a team which can support BHG’s credit card growth and transformation
  • Identify potential problems and working to find solutions which maximize efficiency
  • Identify opportunities to expand or shift course in order to take advantage of changes in the market
  • Deeply understand the drivers of our business, and industry best practices, to proactively identify ways to improve performance, effectiveness, and profitability
  • Plan and execute on a servicing transformation which will see BHG’s portfolio move to a new card servicing provider
  • Conduct a deep dive into all areas of BHG’s card business to identify changes and improvements that should be made as a part of the servicing transformation
  • Focus on projects that will optimize the digital onboarding process & cardholder experience
  • Strategic planning to prepare BHG’s card program to enter into new origination channels
  • Strategic planning to align the credit card product with BHG’s vision for the future as it relates to managing multiple products across a customer lifecycle
What You'll Need
  • Bachelor’s degree in Business or related field, required
  • 10+ years of experience within management, operations and leadership
  • 5+ years of experience working in the credit card industry
  • Experience with credit card servicing platforms; such as i2c or CoreCard
  • Experience with credit card migration projects, required
  • "Big picture" thinking skills to address top-level concerns and find the best path forward from all of the available data
  • Ability to think creatively to solve problems and challenge the status quo
  • Strong communication skills for working with BHG leadership, employees and external partners
  • Strong personal and professional judgment, which are invaluable skills for a role that makes hiring decisions
  • Ability to respond quickly to a shifting reality and adjust initiatives and priorities accordingly
  • Organizational skills and the flexibility to jump from priority to priority, which is essential to a role that juggles a variety of functions and projects
  • Comfortable working in a high growth, constantly changing environment
Life at BHG
At BHG, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG include:

  • 100% coverage of monthly health insurance premiums
  • Competitive PTO and vacation policies
  • Company 401(k) plan with employer contributions after one year
  • On-site gym access and memberships, with personal trainers, and certified nutritionists on staff
  • Company-sponsored training and certification opportunities
  • Monthly award ceremonies where top achievers are celebrated and receive additional bonuses
  • Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
Apply Now
Bankers Healthcare Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Bankers Healthcare Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.