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Director of Credit Card Analytics

Team: Risk Management
Department: Risk
Location: Fort Lauderdale, Florida
Commitment: Full-time
Summary
Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture, centered around transforming talented employees into effective business leaders?
 
Then Bankers Healthcare Group is the place for you. We offer innovative financial solutions to licensed and highly-skilled professionals, representing the best of both traditional lending and fintech, and are looking for passionate, impact players to help take our company to the next level.
 
At BHG, you’ll become immersed in the finance industry—with a variety of loan solutions, credit cards, patient financing, bank programs, and collections services, which have helped BHG become one of the leading providers of finance solutions.
 
With over 19 years in business, we have the stability of an established company with the speed and agility of a startup, where ingenuity and risk-taking are encouraged, and every employee has the opportunity to learn, grow and thrive. 

Who You Are

You are a motivated Analytics Leader who is passionate about driving results and has a creative approach to solving problems. You will ensure a consistent approach to portfolio management for identifying, escalating and addressing current and emerging risk issues. You will use a data-driven approach to profile BHG cardholders to identify, develop & implement strategies to increase revenue generated by the portfolio. You will also identify business risks and opportunities and provide strategic or tactical recommendations to be implemented with cross-functional teams at BHG.  
What You’ll Do
  • The Director of Credit Card Analytics will lead and manage a team within the credit card analytics space
  • Gain an understanding of credit card risk framework and look to adapt this over time to apply to a broader customer base as the business grows
  • The Director of Credit Card Analytics will use updated portfolio refresh data to develop a line monitoring strategy based on trends in card activity, credit profiling, or both
  • Monitor portfolio risks and develop appropriate risk policies across products
  • The Director of Credit Card Analytics will analyze portfolio dynamics, customer segmentation, sales processes & marketing efforts to develop strategies which help to increase profitability of new and historical cardholders
  • Drive the automation of report and dashboard generation in a manner that drives consistency, accuracy and sustainability in credit card profitability reporting
  • Propose changes to documented risk, product & customer outreach strategies
  • Attend regular meetings with BHG’s partner bank and weigh in on portfolio findings and data-driven strategies BHG is looking to implement
  • Work with Data Management and Predictive Analytics groups to enrich internal data for developing risk strategies
  • Develop, implement and monitor analytical strategies for delinquent and default portfolios
  • Identify retention strategies for inactive cardholders 
  • Work closely with credit card leadership and key stakeholders in cross-functional departments
What You’ll Need
  • 7+ years of proven risk or portfolio management analytics experience within Financial Service industries. Experience managing a credit card portfolio is preferred
  • 4+ years leading and managing high performing teams
  • Deep understanding of profitability management for the entire customer life-cycle
  • Proficient with SQL, R, Python, Power BI, Excel, and PowerPoint
  • Proven analytical skills; ability to analyze raw data, draw conclusions, and develop actionable recommendations 
  • Ability to gain an understanding of business growth objectives and develop relevant strategies
  • Self-starter and problem-solving skills 
  • Ability to develop strong, open and collaborative working relationships by gaining trust to successfully manage and deliver against expectations
  • Consistently exhibit natural curiosity and dynamism
  • Ability to develop road maps and prioritize team’s workload
  • Ability to initiate and drive projects to completion with minimal guidance
  • Experiences with designing and implementing A/B tests
  • Strong written and verbal communications
  • Bachelor’s degree in Computer Science, Math, Physics, Engineering or related quantitative fields
Life at BHG
At BHG, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG include:

  • 100% coverage of monthly health insurance premiums
  • Competitive PTO and vacation policies
  • Company 401(k) plan with employer contributions after one year
  • On-site gym access and memberships, with personal trainers, and certified nutritionists on staff
  • Company-sponsored training and certification opportunities
  • Monthly award ceremonies where top achievers are celebrated and receive additional bonuses
  • Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
Apply Now
Bankers Healthcare Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Bankers Healthcare Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.