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Loan Servicing Director

Team: Portfolio Monitoring
Department: Accounting & Finance
Location: Remote
Commitment: Full-time
Summary
Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture, centered around transforming talented employees into effective business leaders?
 
Then Bankers Healthcare Group is the place for you. We offer innovative financial solutions to licensed and highly-skilled professionals, representing the best of both traditional lending and fintech, and are looking for passionate, impact players to help take our company to the next level.
 
At BHG, you’ll become immersed in the finance industry—with a variety of loan solutions, credit cards, patient financing, bank programs, and collections services, which have helped BHG become one of the leading providers of finance solutions.
 
With over 19 years in business, we have the stability of an established company with the speed and agility of a startup, where ingenuity and risk-taking are encouraged, and every employee has the opportunity to learn, grow and thrive. 

Who you are:
You are a motivated professional who is passionate about the fintech industry. You excel at organization and communication, and have experience in servicing loan portfolios. You thrive in a fast-paced environment where you can coordinate internal employees and interface with external partners.
What You'll Do
  • Manage the day to day workflow for the team
  • Manage personnel including reviews, training, escalations, metrics and compensation
  • Approve loan activity (borrowings, restructures, payments) in accordance with credit agreements
  • Calculation and tracking of complex interest and fee accruals at various rate levels across changing lender distributions
  • Guide the staff to reconcile daily funding and payment activity to account for all daily cash transactions
  • Read and interpret complex legal credit agreements and related documentation working with attorneys when applicable
  • Monitor and escalate past due principal, interest, and fees to ensure that the loan accounting system is accurate and provide clients timely and accurate invoices
  • Provide information as requested by Clients, Business Partners, Middle Office, or Lenders
  • Monitor control reports and hold staff accountable for clearing items or updating comments
  • Answer escalation requests from the account managers to perform quality control on new deals, restructures and amendments by thoroughly understanding the credit agreement verifying system set up accuracy
  • Back up senior operations leadership as necessary
  • Help develop a culture of inclusiveness, accountability and motivation
What You'll Need
  • Education: Minimum undergraduate degree from an accredited university, preferably majoring in accounting, finance, economics, or mathematics. Related job and industry experience may be accepted as a substitute
  • 10+ years of financial services experience, minimum 3 years bank loan experience
  • General to intermediate accounting knowledge
  • Ability to manage concurrent assignments in an effective, efficient, and organized manner
  • Ability to work independently within a team environment
  • Excellent oral and written communications skills and strong interpersonal/client servicing skills
  • Strong analytical, problem solving and proven decision-making skills
  • Experience with reading and interpreting loan documentation or related experience dealing with legal documentation is preferred
  • Prior supervisory experience mandatory, prior management experience a plus
Life at BHG
At BHG, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG include:

  • 100% coverage of monthly health insurance premiums
  • Competitive PTO and vacation policies
  • Company 401(k) plan with employer contributions after one year
  • On-site gym access and memberships, with personal trainers, and certified nutritionists on staff
  • Company-sponsored training and certification opportunities
  • Monthly award ceremonies where top achievers are celebrated and receive additional bonuses
  • Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
Apply Now
Bankers Healthcare Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Bankers Healthcare Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.