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Merchant Operations Manager

Team: NALU Support
Department: Operations
Location: Remote
Commitment: Full-time
Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture, centered around transforming talented employees into effective business leaders?
Then BHG Financial is the place for you. We offer innovative financial solutions to licensed and highly-skilled professionals, representing the best of both traditional lending and fintech, and are looking for passionate, impact players to help take our company to the next level.
At BHG, you’ll become immersed in the finance industry—with a variety of loan solutions, credit cards, patient financing, bank programs, and collections services, which have helped BHG become one of the leading providers of finance solutions.
With over 20 years in business, we have the stability of an established company with the speed and agility of a startup, where ingenuity and risk-taking are encouraged, and every employee has the opportunity to learn, grow and thrive. 

Who You Are
You are experienced partner management and risk-mitigation professional with an eye for detail. You have experience in underwriting and are passionate about finding creative methods for limiting the risk exposure of an organization. You excel at communication, problem-solving and are comfortable working directly with merchants and the sales team. You are personable and thrive in a fast-paced environment where you can work autonomously and move the needle for a growing business unit.

***This will be an individual contributor role.
What You'll Do
  • Work directly with the NaluPay Sales team and Sales Operations team to underwrite and onboard new merchants, contractors, and providers to the NaluPay platform
  • Identify business risks and opportunities and create strategic or tactical recommendations using data-driven analysis
  • Work directly with the merchant risk team to mitigate merchant risk to the organization
  • Evaluate credit bureau and other data sources to optimize underwriting/acquisition criteria
  • Provide valuable insights using data-driven analytics to help identify and resolve issues relating to merchant and partner risk
  • Develop and manage KPIs and present performance to management on a regular basis
  • Perform risk assessments including analyzing current partner risks and identifying potential risks
  • Work with cross-functional teams to achieve desired corporate/departmental/team goals, building consensus, agreement, and a common vision for the future
What You'll Need
  • Bachelor's degree or equivalent experience
  • 4+ years of experience in operations and risk management at a financial services firm
  • Experienced in data-driven strategy development and quantitative risk management
  • Ability to work effectively with disparate teams and stakeholders, including merchants, sponsors, and external partners
  • Ability to read and understand financial documents
  • Thrive on energy, passion and the desire to work in a fast-paced environment
  • Strong verbal and written communication skills
  • Ability to use Microsoft Applications efficiently
Life at BHG
At BHG, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG include:

  • 100% coverage of monthly health insurance premiums
  • Competitive PTO and vacation policies
  • Company 401(k) plan with employer contributions after one year
  • On-site gym access and memberships, with personal trainers, and certified nutritionists on staff
  • Company-sponsored training and certification opportunities
  • Monthly award ceremonies where top achievers are celebrated and receive additional bonuses
  • Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
Apply Now
Bankers Healthcare Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Bankers Healthcare Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.