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Operations Coordinator

Team: FSG Admin & Support
Department: FSG
Location: Syracuse, New York
Commitment: Full-time
Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture, centered around transforming talented employees into effective business leaders?
Then Fund-Ex Solutions Group is the place for you. We offer innovative financial solutions to licensed and highly-skilled professionals, representing the best of both traditional lending and fintech, and are looking for passionate, impact players to help take our company to the next level.
At FSG, you’ll become immersed in the finance industry—with a variety of loan solutions, credit cards, patient financing, bank programs, and collections services, which have helped FSG become one of the leading providers of finance solutions.
With over 18 years in business, we have the stability of an established company with the speed and agility of a startup, where ingenuity and risk-taking are encouraged, and every employee has the opportunity to learn, grow and thrive. 

Who You Are
Fund-Ex Solutions Group is looking for a self-driven autonomous and ambitious individual to assist with the Operations routines required of an SBA lender. You will experience working in a high‐energy environment while continuing to gain extensive knowledge of the financial industry.  The work you perform is critical to our success and will have a substantial impact on FSG’s business operations and customers. 

***Must be located in Syracuse, New York***
What You'll Do
  • Assists the Operations team with monitoring of various customer service mailboxes.
  • Delegates Borrower inquiries to the appropriate Operations personnel.
  • Communicates with borrowers, attorneys, insurance agencies, and other parties as needed to collect outstanding documentation.
  • Files UCC-3 continuations, amendments, and terminations.
  • Updates loan changes in E-Tran and notifies the SBA of changes in accordance with SBA’s Servicing Matrix. 
  • Communicates with SBA personnel regarding general questions and requirements
  • Processes electronic vehicle lien releases.
  • Ensures any customer requests, updated documentation, and communication notes are properly stored or recorded.
  • Monitors FSG’s physical mailbox and routes mail to the appropriate individual, department, or third party.
  • Maintains FSG’s collateral vault log and inserts/removes documents from the vault as necessary for collateral releases, loan payoffs, etc.
  • Verifies entries manually input into FSG’s system of record by other Operations personnel.
  • Provides coverage for other Operations personnel, including, but not limited to loan onboarding and posting of payments & disbursements.
  • Handles other responsibilities as needed to support FSG Operations. 
  • Responsible for staying apprised of changes to the SBA SOP to ensure compliance with the most current requirements.
  • Communicates effectively with coworkers, other employees, vendors, and SBA personnel.
  • Assists with preparing board packages and drafts board minutes.
What You'll Need
  • Previous professional experience with an commercial lender
  • SBA experience is a plus but not required
  • Willingness to learn and participate in internal and external training sessions as offered by FSG
  • Excellent written and verbal communication skills 
  • Ability to work effectively under pressure, calmly and confidently with a “can-do” attitude 
  • Must have a high level of integrity and ability to manage sensitive and confidential information 
  • Ability to adapt to a fast-paced environment 
  • Comfortably be able to multi-task an assortment of assignments and responsibilities at any given time 
  • Attention to detail, critical thinking, and analytical skills
Life at BHG
At BHG, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG include:

  • 100% coverage of monthly health insurance premiums
  • Competitive PTO and vacation policies
  • Company 401(k) plan with employer contributions after one year
  • On-site gym access and memberships, with personal trainers, and certified nutritionists on staff
  • Company-sponsored training and certification opportunities
  • Monthly award ceremonies where top achievers are celebrated and receive additional bonuses
  • Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
Apply Now
Bankers Healthcare Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Bankers Healthcare Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.