People Relations Specialist

Team: People Relations

Department: People Development

Location: United States, Remote

Commitment: Full-time

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Summary

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you.

In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly  on serving those in the medical industry. With healthcare in our heritage, we soon expanded  to serve high-earning professionals in many  other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.

Today, BHG Financial has firmly established  its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.

Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.

From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.

Who You Are

You are a proactive and detail-oriented People Relations Specialist with expertise in multi-state employment law and effective performance management practices. In this role, you will serve as a trusted advisor to management regarding employee relations matters, providing guidance on processes, interpreting policies, and mitigating risk. You will play a critical role in resolving workplace challenges, promoting a fair and respectful work environment, and supporting leaders in effective management of their team’s performance. You thrive in a fast-moving, high-change environment and are solution-oriented, focused on continuous improvement. This role requires you to work independently while managing multiple priorities with confidentiality and discretion.

What You'll Do

Partner with managers to address employee-related matters, coaching managers on setting clear expectations, providing constructive feedback, and creating documentation
Guide managers through performance management processes, creating tailored strategies to address performance gaps while providing support in the development of performance improvement plans and corrective actions
Maintain accurate and thorough records of cases in the People Relations case management system
Utilize dashboards and reports to track progress on cases and conduct timely follow-ups with managers
Analyze employee relations data to identify patterns and root causes, providing reports and actionable insights to leadership to improve organizational effectiveness
Manage the employee offboarding process ensuring a smooth transition for departing employees
Assist with conducting workplace investigations by taking detailed interview notes and preparing comprehensive investigation reports
Manage the People Relations shared mailbox and act as the primary point of contact for employee inquiries, serving as subject matter expert on company policies and department procedures
Respond to unemployment claims by providing required documentation by specified deadlines
Remain up to date on multi-state employment law requirements and ensure compliance with applicable regulations

What You'll Need

Bachelor’s degree in human resources, business administration, or related field
Certifications such as SHRM-CP or PHR, preferred
5+ years of experience in human resources and/or employee relations
System experience with Workday and an employee relations case management system preferred
Communication – the ability to effectively communicate with employees at all levels, including staff, managers, and executives, often in sensitive situations such as conflict resolution or performance management discussions. This role requires superb written communication skills to prepare business documentation such as performance improvement plans, corrective actions, and investigation reports.
Organization and Time Management – The ability to prioritize and handle a high volume of work. This role will require you to manage multiple cases simultaneously while keeping detailed records and ensuring timely follow-up.
Decision Making and Judgement – The ability to make sound, well-informed decisions, often under pressure. This role will require you to assess situations, analyze options, apply applicable company policies, laws, precedents, and best practices to make fair and ethical decisions and recommendations.
Training and Coaching – The ability to educate managers and employees on various workplace topics such as conflict resolution, performance management, legal compliance, and company policies.
Analytical and Data-Driven Thinking – The ability to analyze trends in employee relations cases, performance management outcomes, and employee feedback. This role will require you to use this data to identify patterns and inform decisions about policies, practices, or strategies.

Life at BHG

At BHG, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.

Why You Should Join BHG

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG include:

Medical coverage for employees and their eligible family members
Competitive PTO and vacation policies
Company 401(k) plan with employer contributions after one year
On-site gym access and memberships
Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
Ongoing volunteer opportunities to give back to the community through our BHG Cares program

If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!

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Bankers Healthcare Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Bankers Healthcare Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.