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Credit Card Process Manager

Team: Credit Card Services
Department: Business Development
Location: Davie, Florida
Commitment: Full-time
Summary
Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture, centered around transforming talented employees into effective business leaders?
 
Then Bankers Healthcare Group is the place for you. We offer innovative financial solutions to licensed and highly-skilled professionals, representing the best of both traditional lending and fintech, and are looking for passionate, impact players to help take our company to the next level.
 
At BHG, you’ll become immersed in the finance industry—with a variety of loan solutions, credit cards, patient financing, bank programs, and collections services, which have helped BHG become one of the leading providers of finance solutions.
 
With over 20 years in business, we have the stability of an established company with the speed and agility of a startup, where ingenuity and risk-taking are encouraged, and every employee has the opportunity to learn, grow and thrive. 

Who You Are
You are a motivated operations professional who is passionate about delivering progressive change in an ever evolving business segment. You excel at communicating and executing against business transformation objectives, and have experience implementing solutions and managing complex credit card related processes. You are a ever curious, goal oriented critical thinker, and thrive in a fast-paced environment where you can drive results and relentlessly improve overall customer experiences.
What You'll Do
  • The Business Process Manager uses operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports.
  • Analyzes current business processes and procedures to identify opportunities for process improvement, increases operational efficiency, provides business line project support, develops and maintains metrics/service level reporting and serve as a subject matter expert for assigned units.
  • May lead a team of professionals and may be accountable for leading projects within a business area
  • Ensures communication, implementation and/or training plans that are identified and detailed in order to implement projects and/or business initiatives
  • Responsible for processes of medium-high complexity
  • Understands and contributes to the achievement of business strategy, goals and objectives
  • Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
  • Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
  • Serves as a consultant, providing advice, business expertise, and recommendations on businesses and/or operational processes
  • Prioritizes and manages his/her own workload, and possibly the workload of others, in order to deliver quality results and meets pre-determined timelines
  • Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
  • Uses project management software / tools and applicable templates to prepare documentation, tracks, monitors and reports information, and maintains database(s) as applicable
  • Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.) Identifies, take ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
  • Participates as a member of the team in executing assigned deliverables within specified parameters
  • Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
  • Supports the project team and the business by continuously developing knowledge in own analysis, problem solving, metrics and reporting Ability to identify process gaps and weaknesses Strong interpersonal and influence skills to enable change without direct control Ability to prepare and present findings and recommendations in a methodical manner Skilled in time management and driving tasks to completion Strong verbal and written communication skills Demonstrated leadership skills
What You'll Need
  • 5+ years of proven experience in credit card operations
  • Bachelor’s degree preferred
  • Clear communication skills
  • Experience working with cross functional teams and third-party vendors
  • Experience systematically analyzing problems and delivering against process improvement efforts
Life at BHG
At BHG, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG include:

  • 100% coverage of monthly health insurance premiums
  • Competitive PTO and vacation policies
  • Company 401(k) plan with employer contributions after one year
  • On-site gym access and memberships, with personal trainers, and certified nutritionists on staff
  • Company-sponsored training and certification opportunities
  • Monthly award ceremonies where top achievers are celebrated and receive additional bonuses
  • Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
Apply Now
Bankers Healthcare Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Bankers Healthcare Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.