Salesforce Application Support Analyst

Team: Infrastructure

Department: Technology

Location: Remote

Commitment: Full-time

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Summary

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture, centered around transforming talented employees into effective business leaders?

Then BHG Financial is the place for you. We offer innovative financial solutions to licensed and highly-skilled professionals, representing the best of both traditional lending and fintech, and are looking for passionate, impact players to help take our company to the next level.

At BHG, you’ll become immersed in the finance industry—with a variety of loan solutions, credit cards, patient financing, bank programs, and collections services, which have helped BHG become one of the leading providers of finance solutions.

With over 20 years in business, we have the stability of an established company with the speed and agility of a startup, where ingenuity and risk-taking are encouraged, and every employee has the opportunity to learn, grow and thrive.

Who Are You

You are a motivated Application Support professional who is passionate about supporting key initiatives in a fast-paced environment. You excel at handling a rapid flow of request, and have experience providing first level support for software products and tools. You are a hardworking and positive individual that thrives in an environment where you can make a difference from day 1. This team acts as the front-line of contact for support of central technology services and is responsible for interfacing with clients, resolving software incidents, and acting on service requests while achieving high customer satisfaction.

What You’ll Do

Provide customer facing support and problem resolution - troubleshoot production issues, identify and address the root cause, and work with engineering teams to get the resolution deployed to production.
Take ownership of assigned tasks, following through on assignments until issues are resolved and closed.
Prepares training materials and conducts training on the use and operation of the application system software
Provide Tier1&2 end user support for escalations and ensure IT service levels are maintained
Adhere to established agile methodology, SDLC, support and service management policies and procedures; and create and maintain SOPs for processes and tasks related to the supporting the application environment.
Demonstrating the ability to research, document, and prioritize issues, leveraging internal tools and escalating to internal teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
Ability to adapt to a high-paced, high-volume environment with shifting priorities. Multitasking and performing effectively under pressure through strong time management skills
Develop and maintain knowledge base documentation.
Track and prioritize requests through JIRA

What You’ll Need

Bachelor's degree in Information Technology, Computer Science or equivalent work experience.
Excellent interpersonal, verbal and written communication skills.
Demonstrated ability to solve problems, determine appropriate actions and complete tasks.
Ability to work independently, with minimal supervision.
Working knowledge of database design and proficient in SQL.
Experience working within the Salesforce architecture
Experience with reading/writing HTML, APEX, JavaScript, and CSS
Strong customer service and problem-solving skills including demonstrated ability to analyze issues and to work effectively with cross functional groups to craft solutions
5 to 7 years of software development experience utilizing modern development tools and technologies – Microsoft .NET (C#), Azure Cloud, PHP, Full-Stack architecture, development, and execution
5 to 7 years of experience working with various SDLC methodologies such as Waterfall, Agile (Scrum and Kanban); experienced in the use of standard agile tools.
Demonstrate ability to learn new technologies quickly
Familiarity with IT tools (i.e. IT ServiceDesk, JIRA Software, JIRA Confluence, etc.)
Familiarity with collaboration tools (i.e. Teams, Skype, etc.)
Willingness to participate in evenings and weekends on-call rotation coverage

Life at BHG

At BHG, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.

Why You Should Join BHG

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG include:

100% coverage of monthly health insurance premiums
Competitive PTO and vacation policies
Company 401(k) plan with employer contributions after one year
On-site gym access and memberships, with personal trainers, and certified nutritionists on staff
Company-sponsored training and certification opportunities
Monthly award ceremonies where top achievers are celebrated and receive additional bonuses
Ongoing volunteer opportunities to give back to the community through our BHG Cares program

If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!

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Bankers Healthcare Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Bankers Healthcare Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.